Q: Does TCS consider all shipment as a liability?

A: Every International Shipment is transported on a limited liability basis as provided on the airway bill. (TCS liability is strictly limited to direct loss. TCS maximum liability in the event of loss or damage to a shipment is US$100 or the value on the airway bill whichever is lesser)

Q: Who pays duty on goods?

A: The Consignee typically pays duty charges. However, shipper may also choose to pay them, which means he is requesting Delivery Duty Paid Service.

Q: In case an International shipment is not delivered on the first attempt will TCS make another attempt?

A: Yes, the courier will automatically attempt delivery to the address the next business day before 5:00 PM. After two attempts, the package will be held at the local agent office until disposal arrangements are made.

Q: How can I Claim for my shipment?

A: All claims for International / Domestic shipments must be submitted in writing to TCS within thirty (30) days from the date that TCS accepted the Shipment, failing which TCS shall have no liability whatsoever.

Q: What happens incase a shipper wants to Return an undelivered International Shipment to the Origin?

A: For all such shipments Return to Origin (RTO) request will be notified in writing by the shipper and all return or redirection duties, taxes billed at destination & RTO charges will be payable by the shipper.

Q: If an International Shipment is dutiable, how does it effect delivery times?

A: All shipments must go through a customs clearance procedure, which can effect the transit time. Normally it takes 1 to 5 business days to clear the shipment through customs However some items particularly unusual or high value items are detained by customs for a longer period of time.

Q: What happens if an International Shipment is pending and NO New Details are provided?

A: On all such pending shipments shipper will have to send new details within 05 working days from the date informed, If not then shipper will have to abandon the shipment, the same will be destroyed or disposed off. However shipper still remains liable for all additional costs. (Duty and Taxes)

Q: Does TCS International offer Holiday Service?

A: TCS do not offer holiday service on International Shipments.

Q: How does shipper know if his shipment is dutiable?

A: Each country establishes its own standards as to which goods are considered dutiable. For further details simply dial 111-123-456

Q: How much does TCS charge as insurance for high value goods?

A: TCS is charging insurance premium only on new items in respect of categories for example; Computers & Cameras are on 5%, Cell Phones are on 1 % and whereas all other Electronics items are on 10%.

Q: In case a shipment is lost will TCS still be liable to give us the market value of the good that has been lost?

A: If the shipment is insured then Yes, TCS is liable to pay the market value of the lost shipment. If the shipment is not insured then the TCS Customer Satisfaction will take over the lost shipment case and resolve the case after complete scrutinizing & verification procedures.

Q: Does TCS Domestic offer Holiday Service?

A: Yes, TCS does deliver on holidays in some cities of Pakistan, for further details simply dial 111-123-456

Q: What happens if the consignee is not available at home / delivery address?

A: If the consignee is not available at the given address, our courier will deliver the gift to a person who’s available and will take down the signatures and relation of that person to the consignee. In case no one is available at the given address or if the address is closed our courier would leave a message card for the consignee. After coordinating with the consignee, our courier will make a second attempt. However passports & personal delivery shipments are NOT delivered to any other person but consignee; whereas credit card deliveries can be received either by consignee or his/her blood relative at given address